Our Terms & Conditions

1. You must be 18 or older to purchase services from Bariatric Surgery Nutrition.

2. In purchasing services, you agree to receive nutrition consultations online and/or via phone and to receive communication via email.

3. Our services comply with the Canadian standards of Personal Information Protection and Electronic Documents Act (PIPEDA) and of the Private Sector Privacy Act. Our services however may not comply with the American standards detailed by the Health Insurance Portability and Accountability Act (HIPAA) for reasons including, but not limited to, Skype, Zoom, and Facetime are not considered secure-enough networks.

4. All personal information will be kept strictly confidential between you and Bariatric Surgery Nutrition. We will not sell your personal information or contact information (Ex. Email, phone number, etc.) to third parties.

5. Services/packages are processed via a trusted third party – Paypal/Stripe. Bariatric Surgery Nutrition will therefore not have access to your payment information.

6. The health professionals of Bariatric Surgery Nutrition are licensed and insured registered dietitians as per the standards set out by the Ordre Professionnel des Diététistes du Québec (OPDQ) and the College of Dietitians of Ontario. The information provided during your consultation(s) is/are not an alternative to medical advice from your surgeon or doctor. If you have questions/concerns regarding your medical condition(s), your bariatric surgery, your medications, and/or your vitamins/minerals, consult your bariatric surgeon or doctor.

7. Insurance receipts are not given upon purchase of services. Insurance receipts are given only after the service(s) has/have been delivered and after full payment of the consultation has been paid. In the case of packages, receipts are given after each individual appointment is delivered.

8. In purchasing an à la carte service or package, you are not required to pay the full amount until after professional services are rendered, except for the $25 administrative deposit, if applicable.

9. Cancellation policy: Cancelling your appointment within 24 hours of your scheduled appointment time will incur a non-refundable $25 cancellation fee (the administrative deposit). Cancellations made before 24 hours of the scheduled appointments is transferrable to an alternate date. This deposit expires 3 months from the initially planned consultation date, if applicable.

10. Refund policies:

• All unused services are refundable within the stated expiry time, minus the cancellation fee if applicable.

• Used services are non-refundable.

By purchasing services from Bariatric Surgery Nutrition, you declare that you understand and accept these terms and conditions.